Quality for a hospital refers to provision of the right care to the right person at the right time in as efficient and compassionate way as possible. We, at UMC Victoria Hospital, are committed to providing quality healthcare services to our patients and training to our team members through an integration of our attitude, actions and performance.
We understand that quality is a process involving understanding between various spokes attached to us, the hospital, as a hub – our patients, doctors, para-medics, support staff and the management. We thereby will make every effort to foster and support the education and development of our team of doctors, para-medics and support staff, enabling them to fully meet the requirements of our patients and the community at large.
UMC Victoria Hospital continuously displays a strong commitment to quality in a number of ways, the most important one’s being:
Participation of team members across UMC Victoria Hospital & Univic Medical Centres to develop and test best practices
Ensuring a cross check of practices adopted with internationally accepted best practice norms
Continually developing processes and automation of service protocols to ensure efficiency in patient care and treatment
A culture of continuous improvement in quality parameters at UMC Victoria Hospital is cultivated and encouraged, the key factors being practicing and reviewing treatment safety protocols, identification of errors and adoption of corrective measure to prevent the same in future, emphasis on patient feedback mechanisms, patient education in preventive care, adoption and implementation of stringent infection control guidelines and various other initiatives that make or can make a positive difference to the quality of service being provided.
Quality is a dynamic indicator and we at UMC Victoria Hospital recognize that to ensure provision of quality care, we, as a team, need to remain continuously vigilant. As said by Aristotle, ‘We are what we repeatedly do. Excellence, then, is not an act, but a habit’, we at UMC Victoria Hospital strive to ensure that we repeatedly provide quality care and services, adopting it as a habit imbibed in our culture.