Patient Rights

  • Right to respectful care

  • Right to continuity of care

  • Right to seek additional opinion for the required clinical care

  • Right to an informed consent

  • Right to personal dignity, respect and courtesy

  • Right to be informed about risks, benefits and complications of the proposed treatment

  • Right to access own clinical records

  • Right to privacy and confidentiality

  • Right to know the identity of care givers

  • Right to information about healthcare needs

  • Right to know the cost of treatment advised and being administered

  • Right to grievance redressal

  • Right to refusal of treatment

Patient Responsibilities

  • Responsibility to provide complete and accurate information about one's identity and medical condition

  • Responsibility to provide complete and accurate information about one's relatives / next-of-kin or attendant

  • Responsibility to treat the hospital staff, other patients and visitors with courtesy, respect and dignity

  • Responsibility to follow all hospital rules and regulations

  • Responsibility to ensure all hospital bills are paid in full

  • Responsibility to maintain hygiene and cleanliness in the hospital

  • Responsibility to not take any medication without the knowledge of the hospital doctors and care givers

  • Responsibility to not smoke, chew tobacco or consume alcohol within hospital premises

  • Responsibility to provide accurate information related to insurance or corporate policy, as applicable

  • Responsibility to not bring valuables into the hospital

  • Responsibility to follow the prescribed treatment and keep the treating doctor informed

  • Responsibility to avoid speaking or behaving in an unruly manner or disturb other patients or hospital staff

  • Responsibility to adhere to the appointment schedule and maintain decorum within hospital premises


Tel: +256-772406612 | +256-312222555


24 hours a day | 7 days a week

Uganda | Nigeria | Tanzania

Mozambique | India

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UMC Victoria Hospital

Plot 1495 Bukoto, Kira Road,

Kampala, Uganda

Univic Medical Centre

Plot 16, Hill Road,

Entebbe City, Uganda

© 2019 by UMC Hospitals